Privacy policy

Effective Date: November 15th, 2024

Last Updated: December 19th, 2024

 

At Naseeb App ("the App"), we are committed to protecting your privacy. This Privacy

Policy explains how we collect, use, share, and protect your personal information. By using the App, you agree to the terms of this Privacy Policy.

 

1. Information We Collect

We collect information to provide, improve, and secure our services. This includes:

- Personal Information: Information you provide during registration, such as your name, email

address, phone number, and profile details (e.g., age, gender, preferences).

- Authentication Data: Your phone number is used for account verification and SMS-based

authentication in some countries.

- Usage Information: Details about how you interact with the App, including device type, IP address, and session duration.

- Optional Data: Information you choose to provide, such as additional profile details, photos, and preferences.

 

2. How We Use Your Information

We use your information to:

- Provide and improve our services.

- Facilitate user authentication and secure access to the App.

- Personalize your experience, including suggesting potential matches.

- Communicate with you about updates, promotions, and support inquiries.

- Monitor and enhance App performance.

 

3. SMS Communications

By providing your phone number, you consent to receiving SMS messages for:

- Account verification and authentication.

- Security alerts and important updates.

- We do not send marketing SMS messages.

 

4. How We Share Your Information

We do not sell or rent your personal information to third parties. We may share your data:

- With service providers to facilitate App functionality (e.g., SMS services, hosting providers).

- As required by law or to comply with legal processes.

- To protect our rights, property, or safety, and that of our users or others.

 

5. Data Security

We implement industry-standard security measures to protect your information. However, no

method of transmission or storage is 100% secure. Use the App at your own risk.

 

6. Your Choices

- You can update or delete your profile information through the App settings.

- You may request the deletion of your account by contacting us at [email protected].

 

7. Third-Party Links

The App may contain links to third-party websites or services. We are not responsible for their

privacy practices or content. Review their privacy policies before engaging.

 

8. Children's Privacy

The App is not intended for children under 18. We do not knowingly collect information from minors. If we become aware of such data, it will be deleted.

 

9. Selfie Verification for Account Security

To confirm your identity and protect against fraud or misuse, Naseeb may request that you provide a selfie photo during the account creation process. This selfie is compared against the photos you upload to your profile to ensure authenticity and prevent impersonation. For this comparison, we use image analysis technology provided by Amazon Web Services (AWS) through its Rekognition service.

Liveness Detection (On-Device Only)

To protect the safety of our community, Naseeb uses liveness detection technology during account verification. This process may ask the user to move their head, blink, or smile to confirm they are a real, live person.

  • - This liveness detection is performed entirely on the user’s device.
  • - No biometric templates or facial recognition data are created or stored.
  • - No video or facial data from the liveness test leaves the device.

Selfie Verification

After completing liveness detection, users are asked to take a selfie.

  • - The selfie is only used to compare against the photos a user uploads to their profile, to ensure they are not uploading images of someone else.
  • - The selfie is transmitted securely to Amazon Rekognition for their comparison services and does not store or reuse these templates after the request.
  • - Rekognition returns only a confidence result.
  • - The selfie is never displayed publicly. The selfie itself is stored privately and securely on Naseeb’s servers and is not shared with any other parties or for unrelated purposes.

Data Retention & Deletion

  • - The liveness check data is not retained; it is processed in real time on the device and discarded.
  • - The selfie is retained only as long as the user maintains their account with us.
  • - Once the account is deleted, the selfie is permanently deleted from Naseeb’s servers.

Third-Party Processing

We do not share these images with any other parties except the third-party providers listed here: Amazon Web Services, solely to facilitate the delivery of our services. These providers are subject to data protection agreements and cannot use the data for any other purpose.

 

10. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or for legal reasons. Updates will be communicated through the App, and continued use constitutes acceptance of the revised policy.

 

11. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at: [email protected]